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Renewing a SCAC Online Subscription

Updated
Standard Carrier Alpha Code™ (SCAC®)

Before renewing a SCAC Online subscription, please note the following:

  • Resellers can only renew data products for themselves, but not for the carrier accounts that they manage.
  • The renewal window follows the same calendar year renewal window as SCAC. This means that subscriptions that have an expiration date in 2025 will have their renewal window open on January 1st, 2025.
  • EXCEPTION: Subscriptions that expire in January, February, and March of 2025 will need their renewal window to be opened 90 days prior to their expiration date (i.e. in October, November, December 2024) with the future price of the subscription.
  • If the renewal window is not open, then when the Renew Subscription button is clicked, a message stating that renewal is not available displays.
  • If the renewal window is open, then when the Renew Subscription button is clicked, the user is directed to the renew data product screen.
  • If renewed prior to expiration, then the new expiration date is one year from previous expiration date.
  • If renewed after expiration, then the new expiration date is one year from the renewal date.

Renewing a SCAC Online Subscription

To renew a SCAC online subscription:

  1. Click Admin and then select Manage Accounts.
    The Manage Accounts screen opens.
  2. Click the View button associated with the account you’d like to view.
    The Account Profile screen opens.
  3. Click the data product’s section header to expand and display its details.
    Figure 5-10 Data Product Section on the Account Profile.png
    Information.svg When a SCAC Online subscription expires, the Manage Licenses button, along with the Number of Licenses and the Number of Licenses Used information, are read-only. 
  4. Click Renew Subscription.
    Figure 5-11 Manage Licenses to Renew Screen.jpg
    DISCLAIMER: Images contain sample data for testing purposes only and do not reflect current or accurate customer or pricing information.
  5. Enter the number of licenses you’d like to renew. You can add additional or remove licenses prior to completing your renewal. The cost per license and the total are displayed in the table at the bottom of the screen.
  6. If applicable, create the user(s) to whom the license(s) will be assigned.
  7. Click Next to proceed.
    The Payment screen opens.
    Information.svg Remember that you cannot access your subscription without assigning a license to the applicable user who will be accessing the subscription. See Managing SCAC Online Users and Licenses for more information.

    Figure 5-12 External Data Product Renew Payment Screen.png

    DISCLAIMER: Images contain sample data for testing purposes only and do not reflect current or accurate customer or pricing information.
  8. Enter a payment method. Accepted forms of payment include:
    • Credit Card: Select this option if the customer is paying by credit card. 
    • Bank ACH: Select this option if the customer is paying using a bank account.
      See the following:
      • The Bank ACH option is for use with US financial institutions only.

        The Payment Processing screen is displayed while the payment is processing. Once complete, an email confirmation is sent to the contact person on the account.

 

 

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