Resetting a SPLC User's Password

To reset a user’s password:

1. Open the User Manager. Open the User Manager using one of the following methods:
   • Log into the User Manager at https://usermanager.nmfta.org/; or,
   • Open the User Manager from another NMFTA application by clicking on Quick Links, and then selecting User Manager. 
2. Click Manager Users, and then select Find User.
3. Enter the user’s Email Address or First Name and Last Name.  
4. Click Search. The list of users matching your search is displayed.

See Searching and Viewing User Details for additional guidance on finding a user.

5. Click on the user whose password you want to reset. The Edit User page opens.
6. Click on the Reset Password link at the bottom of the page. The Reset Password page opens.
   
7. Confirm that the email address is correct. To update the email address, return to the Edit User page.
8. Enter and confirm the New Password. 

Passwords are case-sensitive and must have a minimum of 12 characters, with at least one of each of the following: upper case character, lower case character, and number.

9. Click Submit. The fields are cleared and a thank you message is displayed. 
10. Ensure the user is aware of their new password. 

If the password is meant to be temporary, request that the user changes this password after login.

See the following for more information:

• Activating and Deactivating a User's Account
• Authorizing or Revoking Permission to Submit Interpretation Requests
• Creating a New User's Account
• Creating Multiple Accounts Using Bulk Upload
• Deleting One or Multiple User Accounts
• Editing a User's Account and Profile